I ordered a pair of shoes went with same size as a pair I already have... As u can see in pic... Purple pair r definitely alot bigger... I emailed them and all I keep getting is same auto email how they give a crap n want to please their customers.... Well it's ***!!...Read more
The shoes were received with a gold metal lace threader missing. Kind of hard to wear them like that. I liked the shoes and would have loved to replace but their customer website is not customer friendly. I found a number (after digging on google). It requested my...Read more
I ordered a pair of boots size 8 pkg slip says they sent size 8 box says size 7.5 inside shoe is 7.5 & they don't fit cannot reach anyone ref to how to return these and get proper size still want the boots however need a pair that is correct size!! Ordered through...Read more
I didn't like
- Sent wrong size not what i ordered
- Customer service
ShoeFabs - Wrong Item sent
Ordered boots- wrong size sent. Received Frye boots ($190) wrapped in plastic bag with tape around it. No customer service contact information or number to call for return. To date, no refund. Recommend not purchasing merchandise from this company.
ShoeFabs - Return
Shoefabs never answers their phone or returns messages. It’s impossible to return anything you buy from them. Beware! Whatever you buy will be yours whether you like it or not.
I have emailed and left a message on their bogus customer service number. I believe that they should pay for the return shipping and ship the size 9's that I bought because it was their mistake. Response to my email: ShoeFabs | Dec 14, 2017 06:55PM PST Thank you for...Read more
I didn't like
- Automated message responds to emails
- Customer service
- Shipped wrong size
My package arrived with no return label. When calling your bogus phone number justfab answered.Why are you using their number?I was kept on hold for 9 minutes, then was asked for my email address, phone number only to be told that they did not have my order! They are...Read more
I ordered Nine West boots from Walmart's web site. When I received Boots, they had a Invoice from Shoe Fab, of course no number listed on Invoice. I then called Walmart who supplied with telephone number. Tried to make contact via phone with Shoe fab., Recording says...Read more
I bought two pairs of boots off of Amazon that ShoeFabs and they were delivered yesterday. Both boxes were smashed and the lids were open and the boots were outside of the boxes inside the 3 times too big plastic packaging that was ripped. Both pairs of boots were...Read more
I need to return a pair of shoes that didn't fit correctly and when you call the phone number online it isn't to the correct company. The company in whose number was suppose to be ShoeFab gave me a different number to call and they said the same thing. They point...Read more
order placed was not the order received shoe color and type were totally different from requested shoe returned item same day as when received haven't been credited for return item nor have i received any correspondence from ShoeFabs not the correct order has been...Read more
SHOE FAB, I CANT BELIEVE YOU DONT PROVIDE A PHONE NUMBER FOR RETURNS OR ANY OTHER PROBLEMS YOUR CUSTOMERS MIGHT HAVE. I BOUGHT BOOTS THAT I THOUT I WAS BUYING FROM MACYS, WHEN I TRIED TO RETURN THEM AT MACYS, I WAS TOLD I HAD TO TETURN THEM TO SHOE FAB. I HAVE NOT BEEN...Read more
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